Mark Claypool is our latest Topics in Ten podcast guest. He spends some time with Jen discussing how collision repair shops need to focus on developing their technicians in order to give themselves a competitive edge.
"Now is the time to establish a plan to train and provide clear career paths for employees. Shops that make the effort will be able to realize greater ROI and be well positioned to hold onto top staff once the job market loosens again. A technician who is mentored and supported can become a producer in 90 days, compared to the industry average of 4-6 years. It’s a very worthwhile investment," says Claypool.
The podcast can be heard at www.scenegenesis.com by clicking the podcast link at the top of the page. Be sure to listen in, Mark's got some really great points to think about.