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« Unfair edge or the perils of the open market economy? | Main | Couch Commerce--is it the future? »

December 04, 2008

Comments

Donnie Smith

"Now we all understand that a "bad" comment can be a starting point for making something better--or explaining why we did what we did."

Great Point!

Beth

Most customers are more interested in feeling listened to than anything else. That's how to really start a great, loyal relationship. Social media lets you make things right quickly--and publicly.

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